We learned back in February that Klarna’s AI chatbot was doing the work of 700 people.
Today, Klarna is reporting about its employee’s internal use of AI. It’s internal AI assistant, named Kiki, is answering 2,000 employee questions a day and over 87% of its employees are now using it.
Kiki helps manage and distribute internal knowledge and guarantees answers to questions within five seconds.
Klarna’s communications and legal teams are also using generative AI. This adoption is expected to improve the company’s profits by $40 million this year.
Klarna has embraced OpenAI’s tools and is proving to be a fintech trailblazer in this area. But the company, like everyone else, is just starting to explore the limits of what generative AI can do.
And this technology is going to get much better very quickly. But Klarna is already showing the gains that can be made.
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> Klarna Reports Internal AI Assistant Answers 2,000 Employee Questions Daily
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Klarna reported that over 87% of its employees across the company are now using generative artificial intelligence in their daily work.
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